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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:May I know what documents I need to charge my travel insurance for hospital bills?

A:
The claim forms are located in your MyAccount. you can contact your insurance company to assist you with filling out the forms as well. Their number is located in the back of your ID card.
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Q:Hi I am interested in buying the Beacon America Travel insurnace plan for my parents who are 65 and 69 yo of age. My mother has hypertension as a pre existing condition. I want to know the following asap: 1. Are there any limits per day for coverage of hospital stay/ emergency room services or ICU stay after the deductible has been met ? e.g hospital room charge/ day, emergency room service/ day2. The policy covers acute episodes of chronic pre existing illness for up to 50,000 - are there any clauses on this such as this has to be life threatening etc.? E.g. if one has hypertension and goes to emergency room for chest pain, will all the evaluations such as EKG, blood work, doctor check up, scans etc be covered at 100 % after the deductible?

A:
This information cannot be provided in a rush. all of this information including any sub limits will be located in the certificate wording of the plan. /beacon-america/visitors-insurance-usa/
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Q:which email shall i send a completed claim form to as i must attach my medical records to this email as well

A:
The claim form will give you an email fax or mailing address you can submit claims to if no email is available you can do the Efax or mail version instread,
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Q:I have taken a Visitor Secure Policy My policy commences from 5th March 2025. My departure from India is delayed and now I shall be going in June 2025. Please put this poincy in abeyance and I shall change the date of Commencement of this policy to June 2025 after knowing the exact date of my departure

A:
you want to send this request in the form of an email to service@insubuy,com or by logging into your MyAccount and clicking on request changes.
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Q:Hello, what is the most efficient way to find a plan for travel medical insurance that would cover participation in an amateur track and field completion? the plans the sites takes me to don't discuss this explicitly, thanks

A:
when looking for a specific sport it is best to call an agent they can go over the available plans and find you one that suits your needs, In your case we can recommend the Atlas plans wether you are traveling to or from the US,
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Q:I was told by Doctors in Dallas that this plan is only for certain pathological check ups & treatments are not covered. further Doctor wont bill directly to the company . Patient has to pay & claim reimbursement.

A:
The plans we offer are similar to short term health insurance. These plans are primarily designed to cover someone for new illnesses, injuries or accidents that did not exist in the persons body before the start date, They will not cover general treatment for pre-existing conditions preventive care or routine maintenance.the option of direct billing will always fall under the provider,
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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